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OnePlus 5 Rebooting When Users Try to Call 911

Do you own a OnePlus 5? There's a chance your handset may be lacking a very important feature: the ability to call 911.

Several OnePlus 5 users have reported an unusual bug that is preventing them from being able to reach emergency services. In a Reddit post, Seattle resident Nick Morrelli said he encountered the issue when trying to call 911 on Sunday to report a building fire.

"Both times I tried my phone rebooted me," he wrote.

Morrelli was able to replicate the problem and capture it on video. As you can see below, he punches 9-1-1 on the Android 7.1.1 Nougat-powered handset, but before the call can go through, the screen goes black and the phone reboots.

Other users, including at least one in the UK, experienced the same issue when trying to call 911 or local emergency services numbers, according to posts on Reddit.

OnePlus did not immediately respond to PCMag's request for comment but told TheNextWeb that it's aware of the problem. There's no word as to what's causing it or how many users may be affected.


"We have contacted the customer and are currently looking into the issue," the company said, according to the report. "We ask anyone experiencing a similar situation to contact us at [email protected]"

Users on Reddit are recommending OnePlus 5 users call their local police department's non-emergency number and arrange a test call to check if their handset is affected.

The OnePlus 5, which went on sale June 27, earned an "excellent" rating in PCMag's review. We gave the handset props for its "speedy performance," "solid dual-sensor camera," and "excellent battery life," but said it's "not as strong a value as previous models."

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