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Alexa ‘Answer Update’ Feature Will Get Back to You Later

Amazon Alexa doesn't have all the answers. But now, the virtual assistant can remember questions it can't answer, and get back to you later if it finds an appropriate response.

As was first reported by Voicebot.ai, this new Alexa feature is called "Answer Update." Editor Bret Kinsella said he first encountered the feature on Monday when Alexa asked if he wanted to enable it.

"If you ask me a question and I don't know the answer but I find out later, I'll notify you," Alexa explained, according to the report.

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Amazon did not immediately respond to PCMag's request for comment about the new feature, but told TechCrunch it will be rolling it out to Alexa devices over the next week. "The Alexa service is getting smarter every day, and Answer Updates is just another way we're continuing to expand Alexa's Knowledge Graph," Amazon said.

To enable the feature, say "Alexa, enable answer updates." To disable, say "Alexa, turn off answer updates."

Related

Alexa might not be able to answer all your questions, but the virtual assistant can help you do something else: shop. Unfortunately for Amazon, nobody really uses that feature.

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The Information on Monday reported that "only a small fraction of smart speaker owners use them to shop, and the few who do try it don't bother again." The site says just 2 percent of people with Alexa-enabled devices have used them to purchase something with their voice this year. Meanwhile, market research company eMarketer last year reported that just 1.3 percent of Amazon sales in the US came from Alexa as of February 2017.

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