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Vivint Security Frequently Asked Questions

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Vivint Security Frequently Asked Questions


How Much Does Vivint Cost?

Vivint’s Smart Home Security package starts at $39.99 per month and includes 24/7 monitoring, customizable equipment options, remote access to your security system, and automation features.

Vivint’s Smart Home with Video starts at $49.99 per month and includes everything the Smart Home Security package has plus video monitoring options.

Does Vivint Offer Automatic Payments and Paperless Billing?

Vivint offers both automatic payments and paperless billing. If you set up automatic payments, you can see the amount due and when the payment is being processed by logging in to your account. If you want to opt out of automatic payments, you’ll need to contact Vivint’s customer support via chat, email, or phone.

What Additional Fees Does Vivint Charge?

Vivint charges a monthly monitoring fee, service fee, and cancellation fee. The service fee can be waived if you sign up for Vivint’s Premium Service. If you want to cancel your service, you can email, mail, or fax a written notice that includes the date, the service number, an explanation that you want to cancel, and your signature.

Does Vivint Charge Early Termination Fees If I Cancel?

Yes, if you cancel before your contract is up, you’ll have to pay off the remainder of the balance. However, Vivint does offer a special cancellation service that allows you to be released from your contract early for unfortunate and unexpected circumstances, such as a death in the family, filing bankruptcy, and more. Vivint requires that you provide proof to qualify for this policy. The company also states that each cancellation is reviewed on an individual basis.

Does Vivint Offer Any Customer Discounts or Services When I Move?

Vivint doesn’t offer any discounts for moving. However, if you sign a new agreement with the company when you move, the moving fee will be waived. If you decide to keep your current contract or have been a customer for less than a year, you’ll be charged a $99 moving fee.

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Can Vivint’s System Qualify Me for a Homeowners Insurance Discount?

Yes, most home insurance companies will offer a discount for having a security system. However, how much of a discount you receive will depend on the insurance company as well as your security features.

Will I Be Provided with a Certificate to Show My Home Insurance Company?

Vivint makes it easy to obtain a certificate that proves you have a home security system installed. Simply log in to your account, go to the resource page, and download your Insurance Certificate.

What Contract Lengths Does Vivint Offer?

Vivint’s contracts range from forty-two months to sixty months. The company also allows you to pay for your equipment up front if you want to avoid a long-term contract.

Do Vivint Security Systems Come with a Warranty or Guarantee?

Yes, Vivint offers a lifetime guarantee on its equipment. As long as you’re a Vivint customer and have signed up for the Premium Service plan, the company will cover your repair and service for any defective equipment.

Does Vivint Offer a Referral Program?

Yes, Vivint offers a referral program: The referrer as well as the new customer both receive $50 toward their bills after the Vivint system has been fully installed for fifteen days in the new customer’s home. There’s a referral limit of twelve people per year.


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